Privacy Policy
Effective Date: January 1, 2025
1. Privacy Overview
BirdProxies ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, and protect your personal information when you use our services.
Our Commitment: We collect minimal data, never sell your information, and give you full control over your data.
2. Information We Collect
Account Information
- • Email address (for authentication)
- • Username (optional)
- • Discord ID (if connected)
- • Payment information (processed by Stripe/NOWPayments)
Usage Data
- • Proxy usage statistics
- • Login timestamps and IP addresses
- • Support ticket content
- • Dashboard interactions
Technical Data
- • Browser type and version
- • Device information
- • Connection logs (for security)
- • Cookies and similar technologies
3. How We Use Your Information
We use your information to:
- ✓Provide and maintain proxy services
- ✓Process payments and manage subscriptions
- ✓Send service updates and important notifications
- ✓Provide customer support
- ✓Detect and prevent fraud or abuse
- ✓Improve our services based on usage patterns
We Never: Sell your data, share it with advertisers, or use it for purposes unrelated to our service.
4. Information Sharing
We share your information only with:
- •Payment Processors: Stripe and NOWPayments handle payment processing securely
- •Infrastructure Providers: Vercel (hosting), MongoDB (database) - all with strict security agreements
- •Legal Requirements: Only when required by law or to protect our rights and safety
5. Cookies & Tracking
We use cookies for:
- •Essential: Authentication and security
- •Functional: Remember your preferences
- •Analytics: Understand service usage (anonymized)
You can control cookies through your browser settings. Disabling essential cookies may affect service functionality.
6. Data Security
We protect your data with:
- • Industry-standard encryption (TLS/SSL)
- • Secure password hashing (bcrypt)
- • Regular security audits
- • Limited access controls
- • Secure data centers in EU/US
- • Regular backups with encryption
Security Tip: Enable 2FA on your account for maximum protection
7. Data Retention
We retain your data as follows:
- Account data: Until account deletion + 30 days
- Payment records: 7 years (legal requirement)
- Usage logs: 90 days
- Support tickets: 2 years
You can request data deletion at any time (except where legally required to retain).
8. Your Rights (GDPR/CCPA)
You have the right to:
- ✓Access: Request a copy of your data
- ✓Correction: Update inaccurate information
- ✓Deletion: Request account removal
- ✓Portability: Export your data
- ✓Objection: Opt-out of certain processing
- ✓Restriction: Limit how we use your data
To exercise these rights, email [email protected]
9. Children's Privacy
Our services are not intended for users under 18. We do not knowingly collect data from children. If you believe we have collected data from a minor, please contact us immediately.
10. International Data Transfers
Your data may be processed in the EU and US. We ensure appropriate safeguards are in place for international transfers, including Standard Contractual Clauses and adequate security measures.
EU Users: We comply with GDPR requirements for data protection
11. Policy Updates
We may update this policy periodically. Significant changes will be notified via email. Continued use after updates constitutes acceptance.
Last Updated: January 2025
12. Contact & DPO
Data Protection Officer
Email: [email protected]
General Inquiries
Email: [email protected]
Address
Waldstraße 81, 65451 Kelsterbach, Germany
Response time: 30 days maximum for privacy requests
This privacy policy is part of our commitment to transparency and user trust.
Last Updated: January 2025