Refund Policy

BirdProxies offers a fair refund policy for our digital proxy services. Due to the instant nature of digital products, refunds are limited to specific circumstances outlined below.

Important: All refund requests must be submitted within 7 days of purchase through our support channels.

You are eligible for a refund if:

• ✓Service Not Delivered: Proxies were not activated or accessible after payment
• ✓Technical Malfunction: Persistent technical issues on our end preventing service use
• ✓Duplicate Payment: Accidentally charged twice for the same service
• ✓Wrong Product Purchase: Purchased wrong proxy type and haven't used any data (within 24 hours)
• ✓Service Not as Described: Major discrepancies between advertised and actual service

You are not eligible for a refund if:

• ✗Change of Mind: Simply deciding you no longer need the service
• ✗Data Already Used: Any amount of proxy data has been consumed
• ✗Terms Violation: Account suspended for violating Terms of Service
• ✗Third-Party Issues: Problems with sites you're accessing, not our proxies
• ✗Late Requests: Refund requested after 7-day window

1. Contact Support: Email [email protected] or use live chat
2. Provide Information: Include order ID, email, and detailed issue description
3. Review Process: Our team reviews your request (24-48 hours)
4. Resolution: Receive decision and refund if approved

Required Info: Order ID, purchase email, and proof of issue (screenshots if applicable)

• •Request Window: Within 7 days of purchase
• •Review Time: 24-48 hours
• •Processing Time: 5-10 business days
• •Bank Processing: Additional 3-5 days

Note: Cryptocurrency refunds may take longer due to blockchain processing times.

Important Warning

Initiating a chargeback without first contacting us will result in:

• • Immediate account suspension
• • Loss of all active services
• • Permanent ban from future services
• • Potential legal action for fraudulent chargebacks

Always contact our support team first. We're here to help resolve any issues!

Before requesting a refund, consider these alternatives:

• •Service Credit: Convert refund amount to account credit for future use
• •Technical Support: Let us help resolve any issues you're experiencing
• •Product Exchange: Switch to a different proxy type that better suits your needs
• •Service Pause: Temporarily pause subscription instead of cancelling

For refund requests and support:

• Email: [email protected]
• Live Chat: Available on website
• Discord: Community server support
• Response Time: 24-48 hours

Pro Tip: Include your order ID in the subject line for faster processing