Withdrawal & Refund Policy

The right of withdrawal described in section 2 is a statutory right and applies to consumers, meaning anyone entering into the contract for purposes outside their trade, business or profession.

If you are buying as a business (Unternehmer within the meaning of § 14 BGB), the statutory right of withdrawal does not apply to you. The goodwill rules in section 5 still do.

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period is 14 days from the day the contract was concluded.

To exercise the right of withdrawal, you must inform us (Luis Scharf, Waldstraße 81, 65451 Kelsterbach, Germany, [email protected]) of your decision by a clear statement, for example a letter sent by post or an email. You may use the withdrawal function in your account or the model form in section 4, but neither is mandatory.

To meet the withdrawal deadline it is enough for you to send your communication before the period has expired.

Effects of withdrawal

If you withdraw, we will reimburse all payments received from you without undue delay and at the latest within 14 days of the day on which we receive your notice. We will use the same means of payment you used for the original transaction unless you expressly agree otherwise, and you will not be charged any fees for the reimbursement. Payments made in cryptocurrency are refunded in the same asset to a wallet address you provide.

If you asked us to begin providing the service during the withdrawal period, you owe us a proportionate amount for what was already supplied up to the point you told us you were withdrawing, measured against the full scope of the contract.

For digital services, the right of withdrawal expires before the 14 days are up only if all of the following are true:

• you expressly asked us to begin performance before the period expired,
• you acknowledged that you lose your right of withdrawal once the service has been fully performed, and
• we have in fact fully performed the service.

Our ongoing subscriptions and data bundles are consumed over time and are therefore not fully performed inside the withdrawal period. For those the right of withdrawal does not end early, and you keep it for the full 14 days.

Complete and return this form only if you wish to withdraw from the contract.

Once the statutory period has passed, or where it does not apply, we still refund in the following cases. These are our own rules, not a legal entitlement, and they are meant to be generous rather than technical:

• The service was not delivered as described
• A technical fault on our side prevented you from using it
• You were charged twice for the same thing
• You paid and nothing was provisioned

Where we generally cannot refund:

• Data you have already consumed
• A specific third-party website blocking our IPs. We cannot guarantee access to any particular site, and we say so before you buy
• Accounts terminated for a breach of our Acceptable Use Policy
• Payments made with a stolen or unauthorised payment method

Cancelling is not the same as withdrawing. A cancellation stops the next renewal and leaves the period you have already paid for untouched; a withdrawal unwinds the contract itself.

You can cancel at any time in your dashboard or by emailing [email protected]. No notice period, no minimum term beyond the period you are currently in.

• • Tell us in your dashboard, by email or in a Discord ticket
• • We confirm receipt and, for a statutory withdrawal, refund within 14 days
• • Card refunds go back to the card and usually appear within 5 to 10 banking days
• • Crypto refunds are sent in the same asset to a wallet address you give us

Please talk to us before opening a chargeback. A chargeback costs us a fee and takes weeks; an email is usually resolved the same day.